Booking a doctor without a phone call
Mobile app for a clinic network
- Client
- Doctor Ryadom
- Industry
- Healthcare
- Year
- 2024
- Type
- Mobile app
- Duration
- 5 months
- Team
- 4 people
The problem
The clinics took bookings by phone only. At peak hours the call centre could not cope, patients waited ten to fifteen minutes and went to a competitor. Because booking was manual, 20 % of slots went unfilled — wrong time taken down, calls not answered, appointments forgotten.
What we built
Self-service booking in the app
The patient picks a clinic, a doctor and a time, and sees live availability. No phone calls. Call centre load dropped by a third.
Visit and prescription history
Every visit, test result and prescription in one place. Patients stop losing paperwork and stop asking the doctor to repeat things.
Reminders and rebooking
A push a day before the appointment, and a "Book again" button on the doctor's card. This cut no-shows sharply.
Result
- −38 %
- call centre load
- −22 %
- appointment no-shows
- 9,400
- installs in six months
«We did not expect older patients to use the app. It turned out the thing that mattered to them was not having to call and wait on the line.»
