3,200 bookings through the bot in six months
Telegram booking bot for beauty salons
- Client
- Ton salon chain
- Industry
- Services
- Year
- 2022
- Type
- Bot
- Duration
- 2 months
- Team
- 2 people
The problem
The chain had six locations but ran bookings in three different systems. A client phoned a salon, the receptionist checked availability by hand and often mixed up branches. Double bookings, lost clients, wasted shifts.
What we built
One bot for the whole chain
The client picks a branch, a service, a stylist and a time in a single flow. Availability is synchronised across every location.
Reminders and rescheduling
A reminder a day before and two hours before. If the client cannot make it, they reschedule in one tap instead of phoning reception.
Notifications for stylists
Each stylist gets their day's schedule and an alert on every new booking. Reception stopped phoning them.
Result
- 3,200
- bookings in six months
- −80 %
- calls to salons
- 6
- locations in one system
